3 Ways to Take Your Customer Service to the Next Level
Are you looking for ways to take your customer service to the next level? If so, you’re in luck. There are a number of things you can do to make sure your customers are happy and satisfied with the service they receive from your business. Here are three ways to get started.
1. Keep your promises
If you tell your customer that you will do something, make sure that you follow through on your promise. This can be anything from responding to an email within 24 hours to fixing a problem that they are having. If you say that you will do something, make sure that you do it.
2. Be available
Make sure that your customer can reach you when they need to. This means having customer service hours that are convenient for them, as well as being responsive to their inquiries and concerns.
3. Be knowledgeable
Your customer service representatives should be knowledgeable about your product or service. They should be able to answer any questions that the customer has. If they don’t know the answer to a question, they should be able to find out and get back to the customer in a timely manner.
By following these three tips, you can take your customer service to the next level and ensure that your customers are happy with their experience.
7 Quick Customer Service Tips for Service-Based Businesses
1. Offer a variety of customer service channels
2. Train your customer service representatives
3. Set realistic expectations
4. Respond to customer feedback
5. Take advantage of customer service software
6. Handle customer complaints efficiently
7. Continuously improve your customer service
What are Customer Service Mistakes to Avoid?
1. Unclear communication
2. Being defensive
3. Not being truthful
4. Being unprofessional
5. Failing to follow up
6. Ignoring customer feedback
7. Not taking advantage of customer service technology
8. Not having a customer service plan
9. Not measuring customer satisfaction
10. Having too much turnover in your customer service team
11. Poorly trained customer service representatives
12. Inadequate customer service hours
13. Unclear or unrealistic expectations
14. Unresponsive customer service
15. Failing to take action on customer feedback
16. Not investigating customer complaints
17. Not using customer service software correctly
18. Not monitoring the competition
19. Not setting customer service goals
20. Not continuously improving customer service
By following these three tips, you can make sure your customers are happy and satisfied with the service they receive from your business. And that’s good news for everyone involved. So what are you waiting for? Start putting these tips into practice today!
ABOUT THE AUTHOR: TORIE MATHIS
Torie Mathis helps entrepreneurs grow their business with Smart Marketing. She is a best-selling author, Army veteran, international speaker + trainer, and the CEO + Creative Director at Lake Shark Media. She also teaches entrepreneurs how to get smart with digital marketing at toriemathis.com
I help solopreneurs & biz owners (like you) use digital marketing to get more clients + make more money without a big budget, a lot of time, or losing your sanity. And I make it easy!
You don’t need crazy tech skills, buckets of cash, or dedicated staff to market your business. You don’t even need a lot of time.
What you need is to be SMART.
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